The nextSource blog reports that call center workers were misclassified as independent contractors and should have been employees. The blog writes:
Some of the factors used to determine the workers should have been classified as employees in this case included the following. First, all the workers in question were fully economically dependent on the business. Whether the work represents the sole or primary income for a worker is among the most basic of measures in any IC classification process. In this case, these workers had no other income outside of the work they were performing for ViaSource. Strike One! Moreover, the function these workers were providing was an integral part of the employer’s business. As you may know, workers providing services core to a business’s operations may not be considered Independent Contractors according to IRS rules. Strike Two!
Read the full story at Call Center Company Violates FLSA Rights of Workers By Engaging Them as IC’s